More notice is better than less. We generally book on a first-come-first-served basis, so the sooner you book your move, the better. Generally speaking, the end and beginning of the month are busy and book up first. In some cases we are able to do the move the next day, but this is the exception rather than the rule. If the move is especially complicated, we’ll need at the very least a few days notice if we need to add an extra crew member.
Our crew chief is able to accept payment by VISA, MC, cheque or cash on the spot. We are also able to process payment by credit card over the phone at the office. Unless other arrangements have been made in advance, we expect payment as soon as the piano has been delivered safely. We will ask for a VISA or MC number to secure the move when it is booked, but will not charge it until your piano has been safely delivered.
We take pride in maintaining the highest standards or integrity and professionalism. Our quote will be based on the information that we are provided during the booking process. You can help us by providing an accurate count of the stairs, photographs of the path the movers will take, and any other information we will need to provide an accurate quote and move your piano safely. Our crew is generally two men, and we occasionally add a third crew member if the move requires it. This can include bringing a piano up or down stairs, if there is a turn on a short staircase, if the piano is a certain size, or if we feel that this is the only way to move your piano safely. Safety of our crew, your piano and your home or business is our main concern.
Safety is our first priority: the safety of your piano, of your home, but also of our employees. Piano moving is, like any trade, a specialty and profession unto itself. Unlike other professions, piano moving requires great strength, and the safe delivery of very heavy objects. This adds a degree of risk that other trades never experience. It is important to us that should an injury occur, our crew members are sufficiently protected by our participation in the WSIB programme. This is a competitive advantage, because it allows us to attract and keep the best movers in the industry. We care about our employees and their safety, and that commitment is just one of the things that makes us different.
Yes. We move pianos from Monday – Saturday, starting at 8am, and make our last delivery by 6pm. We are happy to move a piano in the evening, or on a Sunday, but there is an additional cost. Most of our customers prefer to find a time during our normal business hours to avoid the additional cost, but we understand that this isn’t always possible. The reason this exists is that we will typically only do one move after hours or on a Sunday. This means that we need to start up the entire business, including any required administrative staff, to perform the move safely and professionally.
Yes. Our main service area is the City Of Toronto, but we are moving pianos in the GTA every week. We also make regular trips all along the QEW, 401 and 400. We’ll happily deliver your piano wherever it needs to go. If your piano is coming from or being delivered to an address outside of our normal service area, we are sometimes able to combine several moves in that area, reducing mileage charges. The more pianos we can move to that area, the more you save!
We work with partner companies for moves outside of our service area, to the USA and overseas. We typically assist with the local end of the move: delivering your piano to our partner’s depot, or picking it up from same and delivering it to your address. We do make occasional trips to the USA with our own truck, particularly to the NYC and Cleveland areas. Please get in touch, we can connect you with our partners to ensure a worry-free long distance piano move.